MOHAMED's CV
MOHAMED IBRAHIM ABDELMOATEMED ABDELKARIM
Sales and Operations Leader | Customer Experience | Talent Development
Profile summary
Accomplished Sales and Operations Leader with 12 years shaping customer experience, talent development, and regional sales operations outcomes. Known for driving virtual sales teams, managing multichannel contact operations, and leading talent programs across sales, delivery, and service. Committed to delivering operational excellence and building teams across regional markets.
Career highlights
Talent Program Management: Managed the UAE talent program across sales, delivery, and service, overseeing training rotations, hiring pipelines, and assessment day events.
Regional Sales Supervision: Supervised teams across the UAE, Saudi Arabia, and Qatar, overseeing scheduling, coaching, and daily performance metrics.
Customer Resolution: Resolved complex escalations in person and by phone with cross-functional partners while monitoring call quality and customer readiness.
Delivery Operations: Coordinated finance, insurance, and registration processes to release funds and complete vehicle deliveries for customers.
Key skills
Professional experience
Steers the UAE program spanning sales, delivery, and service. Directs training rotations, hiring pipelines, and assessment day events while collaborating with sales leadership to address frontline performance gaps and place talent.
- Aligns talent placement with team capability requirements.
Directs regional virtual sales and multi-channel contact operations across the UAE, Saudi Arabia, and Qatar, managing inbound and outbound enquiries, lead follow-up, and sales conversion. Establishes monthly targets and KPIs, reports performance outcomes to leadership, and supervises showroom floor operations in Dubai. Coordinates team scheduling, coaching, individual reviews, and daily performance metrics while onboarding new store management.
- Exceeds regional sales targets consistently through disciplined lead follow-up and pipeline management.
- Refines operational workflows to accommodate growing inquiry volumes across multiple channels.
Shaped the showroom sales workflow spanning product presentations, test drives, and order processing, while guiding inbound sales and delivery pipeline teams to meet daily operational targets.
- Managed B2B and VIP relationships across pre-delivery and post-delivery phases.
- Resolved complex customer escalations in person and by phone alongside cross-functional partners while monitoring call quality and customer readiness.
Guided showroom sales operations and customer delivery pipelines, directing end-to-end retail transactions from initial product presentations through order finalization and revenue recognition.
- Represented Tesla at customer events and product presentations while managing showroom sales from needs discovery through test drives and orders.
- Coordinated finance, insurance, registration, and bank follow-up processes to release funds and complete vehicle deliveries.
- Trained new advisors on Avaya telephony systems, CRM tools, and customer handling protocols while contributing to operational process development.
- Supported the United Arab Emirates launch of the One Motion concept by coordinating operational steps from initial order placement through final vehicle delivery.
- Managed financial institution follow-up tasks to resolve customer financing steps and complete sales workflows.
- Sourced new business accounts and expanded the customer base.
- Built client relationships to sell Islamic finance products.
- Directed escalated device cases by providing technical support for Apple products and managing complex customer issues.
- Resolved telecom billing queries and complaints from customers.
- Coached and supported new advisors during a three month floor walking assignment.
- Tracked monthly and yearly sales performance, preparing monthly and quarterly target reports.
- Led team performance tracking and follow-up activities.
Education
Accounting
Languages
Arabic · Native
English · Fluent